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Terms and conditions of use

VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO and its brand MAGAESVE.COM has developed the Terms and Conditions applicable to our website and to the use of the information contained therein. By browsing, you are accepting, without any limitation, the terms and conditions described here. Read them carefully.

FIRST - INTELLECTUAL PROPERTY ON THE CONTENT OF THIS WEB SITE

By using this website, you acknowledge that it contains information, communications, software, photos, videos, graphics, music, sound, images and other materials and services belonging to VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO and MAGAESVE.COM - You declare to know and accept that , notwithstanding that VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO and MAGAESVE.COM, allows you to access the content, it is protected by regulations related to industrial and intellectual property, protection that extends to the means of transmission existing today or that in the future are developed, so the use of the content will be governed by the aforementioned rules of intellectual and industrial property, including international treaties.

All content on our site is protected by intellectual property laws. VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO and MAGAESVE.COM is the owner of the intellectual property of the selection, coordination, combination and improvement of said content. Consequently, you may not modify, publish, transmit, participate in the transfer or sale, reproduce, create derivative works, distribute, execute, display or in any way exploit any part of the content. The distribution of the content, in any form, requires the express and prior consent of VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO and MAGAESVE.COM or of who is the owner of the respective intellectual property right.

SECOND - USE OF THE BRAND

The name and logo MAGAESVE, and all the names of related products, brand designs and slogan, are registered trademarks of VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO You are not authorized to use any name or brand of VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO, in the form of hypertext that connects to any page of the Website, or in any notice or advertising, or in any other commercial form without the written consent of VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO

THIRD - LIMITATION OF LIABILITY FOR USE OF THE WEBSITE OR FOR ITS PERFORMANCE

To the extent permitted by applicable and current legislation, VITERI ESCOBAR GRUPO EMPRESARIAL VITESCO will not be liable, with respect to this website, or with respect to its content or its use, for the damages or losses caused by (including but not limited to a: a) performance failures, errors, omissions, interruptions, defects, transmission delays, computer viruses, communication line failures, theft, destruction or unauthorized access to this website or its alteration of the Content included in it, or negligent use or, in general, for any reason.

FOUR - SHIPPING POLICIES

It takes us 3 to 7 business days to manage an order, after which we will send it to you. Shipping time depends on your location, but you can estimate it as follows:

  • Shipments to Continental Ecuador: 5 to 8 business days
  • Shipments to Galapagos: Between 7 and 12 business days
  • International Shipping: 10-20 business days

All orders are sent from our management centers in Ecuador located in Guayaquil and Quito.

If your location within Ecuador, you should not pay fees. However, international orders may incur additional customs fees. This rate is not under our control. Customs policies vary greatly between countries, so we recommend talking with your local authorities to clarify this point.

My order should have arrived already, but I haven't received it yet. What do I do ?: Before contacting us, please help us by following these steps:

  • Check your confirmation email to make sure there are no errors.
  • Ask for your order at your local post office.
  • Ask your neighbors if the carrier had left your package.

I have received a wrong or damaged product. What I do: We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to atencionalcliente@magaesve.com up to one week from the moment of delivery with photos of your damaged product. Attach your order number and any other details you have about the incident. We will contact you with a solution as soon as possible!

Returns: We do not offer returns or exchanges, but if something happens with your order, please contact us at atencionalcliente@magaesve.com.

Is there money back?: We only offer money back to customers who receive wrong or damaged items. If this is your case, please contact us at atencionalcliente@magaesve.com with photos of your article